Privacy Policy
Who We Are
Supply Chain AI Pro Ltd (Company No. 17147000, registered in England and Wales) is the data controller for personal data collected through this website.
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact: contact@supplychainaipro.com
What Personal Data We Collect
We collect the following categories of personal data:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity data | First name, last name | Sign-up forms, account registration, booking forms |
| Contact data | Email address, company name, job title | Sign-up forms, contact forms, booking forms |
| Transaction data | Purchase history, AI Procurement Lab membership status, course progress and certificates, payment records | WooCommerce checkout, AI Procurement Lab membership, course pages |
| Technical data | IP address, browser type, device information, pages visited | Cookies, server logs, analytics tools |
| Usage data | How you interact with our website, downloads, content accessed | Analytics, member activity logs |
| Marketing data | Email open rates, click-through data, communication preferences | Brevo, our email platform |
| Professional data | Job title, company size, industry, professional goals | Registration forms, discovery call booking |
We do not collect any special category data (such as health, racial, religious, or biometric data).
Lawful Basis for Processing
We process your personal data under the following lawful bases (UK GDPR Article 6):
- Contract performance Processing necessary to provide your AI Procurement Lab and course access, deliver digital products, or fulfil a training engagement you have purchased.
- Legitimate interests Sending relevant educational content and product updates to existing customers and engaged subscribers, improving our website, preventing fraud, and ensuring security.
- Consent Where you have explicitly opted in to receive marketing emails or agreed to non-essential cookies. You may withdraw consent at any time.
- Legal obligation Where we are required to process data to comply with UK law (e.g., financial records retention).
How We Use Your Personal Data
- To create and manage your account, your AI Procurement Lab membership and your course access
- To deliver digital products, books, toolkits, and training materials you have purchased or downloaded
- To process payments and maintain financial records
- To send you the resources, tools, or content you have requested via a sign-up form
- To send our weekly newsletter and educational email content (where you have subscribed)
- To send relevant offers and product updates (where you have consented or have an existing customer relationship)
- To manage and respond to enquiries, discovery call bookings, and support requests
- To improve our website, products, and services through analytics
- To prevent fraud and maintain the security of our systems
- To comply with legal and regulatory obligations
Third Parties We Share Data With
| Third Party | Purpose | Country | Safeguards |
|---|---|---|---|
| Brevo (Sendinblue SAS) | Our email platform. Sends the newsletter, the resources you request and replies to contact forms, and stores contact lists, campaign history and open and click tracking | France (EU) | EU Standard Contractual Clauses; UK adequacy decision applies |
| WooCommerce / Automattic | E-commerce platform for processing purchases and AI Procurement Lab memberships | USA | EU-US Data Privacy Framework; Automattic DPA |
| Payment processors | Processing card payments (Stripe or equivalent) | USA/EEA | PCI DSS compliant; Standard Contractual Clauses |
| Google Analytics | Website analytics aggregate and anonymised usage data | USA | IP anonymisation enabled; Google DPA |
| Hosting provider | WordPress website hosting | EEA/USA | Server-side data, DPA in place |
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account and Lab membership data | Duration of membership + 2 years | Service provision and dispute resolution |
| Purchase and transaction records | 7 years | UK tax and accounting obligations (HMRC) |
| Email marketing list contacts | Until unsubscribe or 3 years of inactivity | Legitimate interests; suppressions list maintained |
| Discovery call booking data (including role, team size, AI tools in use and timeline from the Book a call form) | 2 years | Business records and follow-up |
| Certification assessments, results and certificates of completion | 6 years | So that certificates can be verified |
| Website analytics data | 26 months | Trend analysis and site improvement |
| Support and enquiry data | 3 years | Dispute resolution and service improvement |
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access You can request a copy of the personal data we hold about you.
- Right to rectification You can ask us to correct inaccurate or incomplete personal data.
- Right to erasure You can ask us to delete your personal data where there is no compelling reason to continue processing it.
- Right to restrict processing You can ask us to pause processing your data in certain circumstances.
- Right to data portability You can request your data in a structured, machine-readable format.
- Right to object You can object to processing based on legitimate interests or for direct marketing purposes.
- Rights related to automated decision-making We do not make automated decisions that have legal or similarly significant effects on you.
- Right to withdraw consent Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email us at contact@supplychainaipro.com. We will respond within 30 days. We may need to verify your identity before processing your request.
Cookies
We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to control them, please read our Cookie Policy.
International Data Transfers
Some of our third-party service providers are based outside the UK and EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
- Transfers to countries with UK adequacy decisions
- Standard Contractual Clauses (SCCs) approved by the UK ICO
- Data Processing Agreements with all processors
Complaints
If you are unhappy with how we have handled your personal data, please contact us first at contact@supplychainaipro.com. We will do our best to resolve the issue.
You also have the right to complain directly to the Information Commissioner's Office (ICO):
Information Commissioner's OfficeWycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email (where we hold your email address) or by posting a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.