1. Introduction

Supply Chain AI Pro (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including address validation, GPS conversion, and supply chain tools (“Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users, regardless of their location.

2. Information We Collect

• Personal Information: We collect personal information that you voluntarily provide to us when registering for the Services, such as your name, email address, billing information, and other contact details.
• Usage Data: We automatically collect information about your interactions with the Services, including IP addresses, browser types, operating systems, access times, and pages viewed.
• Google Workspace Data: If you install our Google Workspace add-on, we may collect and process data from Google services, such as Google Sheets, to provide you with our Services.
• Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
• API and Third-Party Integration Data: We may collect data through APIs and third-party integrations to enhance the functionality of our Services.

3. How We Use Your Information

• Service Provision: We use your information to deliver and improve our Services, including validating addresses, calculating distances, and visualizing supply chain data.
• Legal Obligations: We may process your personal information to comply with legal obligations, including responding to legal requests, enforcing our policies, and resolving disputes.
• Communication: We may use your contact information to send you updates, newsletters, or promotional materials. You can opt out of receiving these communications at any time.
• Analytics, Profiling, and Improvement: We use usage data to analyze trends, administer the Services, and improve the user experience. We may also use your data for profiling to better understand your preferences and provide personalized services. Any automated decision-making processes that may significantly affect you will be disclosed, and you have the right to object.

4. Data Processing Activities

We process personal data for the following purposes:

• Service Provision: To provide, operate, and maintain the Services.
• Customer Support: To assist you and respond to inquiries.
• Compliance: To comply with legal obligations and protect our rights.
• Marketing: With your consent, to send you promotional communications.

The legal basis for processing your personal data includes your consent, the necessity of processing for the performance of our contract with you, and our legitimate interests in maintaining the security of our Services.

5. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Media files are stored securely, and we take measures to protect your uploaded content from unauthorized access.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Services and store certain information. Cookies are files with a small amount of data that may include a unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

• Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• Content Publishing Cookies: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• Cookie Management: You can manage or disable cookies in your browser settings. For more information, please refer to our Cookie Policy or visit the “Help” section of your browser.

7. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Supply Chain AI Pro has no control over and is not responsible for the privacy practices of these third-party websites.

8. Who We Share Your Data With

We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in providing the Services, such as payment processors, cloud storage providers, and analytics services. These providers are contractually obligated to protect your data and only process it on our behalf.
• Legal Compliance: We may disclose your data if required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Supply Chain AI Pro, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• Affiliates: We may share your data with our affiliates, who are required to protect your data in a manner consistent with this Privacy Policy.

9. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• User Profiles: For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Google Workspace Data: We retain Google Workspace data only as long as necessary to provide the Services and delete it within 90 days after termination of the service.
• API and Third-Party Integration Data: Data collected via APIs and third-party integrations will be retained in accordance with the data retention policies of those third parties.

10. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restriction of Processing: You can request restriction of data processing under certain conditions.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to data processing, especially for direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

How to Exercise Your Rights: To exercise any of these rights, please contact us at info@supplychainaipro.com. We will respond to your request within 30 days, as required by applicable law.

11. Data Security

We take reasonable steps to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security measures to guard against unauthorized access to systems where we store personal data. We use industry-standard encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach, we will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable laws and regulations.

12. International Data Transfers

By using the Services, you consent to the transfer of your personal data to countries outside your country of residence, including countries outside the EU/EEA, where data protection standards may differ. We will take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission.

13. Children’s Privacy

Our Services are not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child under this age without verification of parental consent, we will take steps to remove that information from our servers. Parents or guardians can contact us at info@supplychainaipro.com to request the deletion of a child’s data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or a prominent notice on our website before the change becomes effective. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you must stop using the Services.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@supplychainaipro.com.